Frequently Asked Questions
Find answers to the most common questions about WPsigner electronic signatures.
Legal & Compliance
Section titled “Legal & Compliance”Are electronic signatures legally valid?
Section titled “Are electronic signatures legally valid?”Yes. Electronic signatures are legally valid and enforceable in most countries:
| Region | Law | Status |
|---|---|---|
| United States | ESIGN Act, UETA | ✅ Legal since 2000 |
| European Union | eIDAS Regulation | ✅ Legal since 2016 |
| United Kingdom | UK eIDAS/ECA 2000 | ✅ Legal |
| Canada | PIPEDA, Provincial laws | ✅ Legal |
| Australia | Electronic Transactions Act | ✅ Legal |
Electronic signatures carry the same legal weight as handwritten signatures for most document types.
What documents can I sign electronically?
Section titled “What documents can I sign electronically?”Most documents can be signed electronically:
| ✅ Can Sign Electronically | ❌ May Require Wet Signature |
|---|---|
| Contracts | Wills and testaments |
| Employment agreements | Court documents |
| NDAs | Some real estate deeds |
| Service agreements | Notarized documents |
| Purchase orders | Powers of attorney (varies) |
| HR documents | Some government forms |
| Client proposals |
Check your local requirements for specific document types.
Is WPsigner HIPAA compliant?
Section titled “Is WPsigner HIPAA compliant?”WPsigner can be used in a HIPAA-compliant manner when:
- You host on HIPAA-compliant infrastructure (WPsigner is self-hosted)
- You configure appropriate security settings:
- Enable OTP verification
- Use Digital ID signing
- Configure audit trails
- Your hosting provider has a BAA (Business Associate Agreement)
- You implement proper access controls
WPsigner provides the tools; you ensure compliance through proper configuration.
Does WPsigner meet eIDAS requirements?
Section titled “Does WPsigner meet eIDAS requirements?”WPsigner supports different eIDAS signature levels:
| Level | Supported | Requirements |
|---|---|---|
| Simple Electronic Signature (SES) | ✅ Yes | Basic signature |
| Advanced Electronic Signature (AdES) | ✅ Yes | With OTP + Digital ID |
| Qualified Electronic Signature (QES) | ⚠️ Partial | Requires qualified certificate from QTSP |
For QES, you need a qualified certificate from a Qualified Trust Service Provider.
Security & Privacy
Section titled “Security & Privacy”Where is my data stored?
Section titled “Where is my data stored?”On your own WordPress server. WPsigner is completely self-hosted.
| Data Type | Storage Location |
|---|---|
| Documents | /wp-content/uploads/wpsigner/ |
| Signatures | Your WordPress database |
| User data | Your WordPress database |
| Audit logs | Your WordPress database |
WPsigner does not send data to external servers (except TSA timestamps if enabled).
Is my data encrypted?
Section titled “Is my data encrypted?”| Layer | Encryption |
|---|---|
| In transit | HTTPS (SSL/TLS) - you configure |
| At rest | Server-level - you configure |
| Signed PDFs | Digitally signed, tamper-evident |
You control encryption through your server and WordPress configuration.
Can WPsigner access my documents?
Section titled “Can WPsigner access my documents?”No. WPsigner is a self-hosted plugin. The developers have no access to:
- Your documents
- Your signatures
- Your user data
- Your server
Everything stays on your infrastructure.
How are signatures protected?
Section titled “How are signatures protected?”Signatures are protected through:
- Unique signing links - Cryptographically secure tokens
- Link expiration - Configurable expiry
- Optional PIN protection - Extra access layer
- Optional OTP verification - Email-based MFA
- Audit trail - Complete activity logging
- Digital signature - Cryptographic integrity
What happens to documents after signing?
Section titled “What happens to documents after signing?”| Stage | What Happens |
|---|---|
| Signing complete | PDF locked with digital signature |
| Audit trail appended | Certificate of Completion added |
| Notifications sent | All parties receive copy |
| Original stored | Remains on your server |
Documents remain on your server indefinitely until you delete them.
Features & Functionality
Section titled “Features & Functionality”What file formats are supported?
Section titled “What file formats are supported?”| Format | Upload | Output |
|---|---|---|
| ✅ Yes | ✅ Yes | |
| PNG | ✅ Yes | ✅ Converted to PDF |
| JPG/JPEG | ✅ Yes | ✅ Converted to PDF |
| Word (.docx) | ❌ No | ❌ No |
| Excel | ❌ No | ❌ No |
Upload PDFs for best results. Images are converted to PDF automatically.
How many signers can sign a document?
Section titled “How many signers can sign a document?”There’s no hard limit on the number of signers. Practical limits depend on:
- Document layout (space for signatures)
- Workflow complexity
- Performance (server resources)
Most common use cases: 1-10 signers per document.
Can I have multiple signature fields per signer?
Section titled “Can I have multiple signature fields per signer?”Yes. Each signer can have multiple fields:
- Multiple signature fields
- Initials on each page
- Date fields
- Text fields
- Any combination of field types
What’s the difference between parallel and sequential signing?
Section titled “What’s the difference between parallel and sequential signing?”| Parallel | Sequential |
|---|---|
| All signers receive invite simultaneously | Signers receive invite one at a time |
| Any order of completion | Must complete in specified order |
| Faster for independent signers | Required for approval chains |
| All can sign at once | Next signer waits for previous |
Can signers decline to sign?
Section titled “Can signers decline to sign?”Yes, if you enable declining:
- Signer clicks “Decline” button
- Optional reason prompt appears
- Document owner is notified immediately
- Document status changes to “Declined”
You can disable declining in Settings if not desired.
Can I customize the signing page?
Section titled “Can I customize the signing page?”Yes, through Whitelabeling:
- Your company logo
- Your brand colors
- Custom “Powered by” text
- Complete white label mode
Technical Questions
Section titled “Technical Questions”What are the system requirements?
Section titled “What are the system requirements?”| Requirement | Minimum |
|---|---|
| WordPress | 5.0+ |
| PHP | 7.4+ |
| Memory | 128MB (256MB recommended) |
| Extensions | OpenSSL, GD or Imagick, mbstring |
| SSL | Required for signing pages |
See Requirements for details.
Does WPsigner work with multisite?
Section titled “Does WPsigner work with multisite?”Yes, WPsigner works with WordPress multisite:
- Network activate for all sites
- Per-site activation supported
- Separate settings per site
Does WPsigner slow down my website?
Section titled “Does WPsigner slow down my website?”Minimal impact. WPsigner:
- Only loads on WPsigner admin pages
- Signing pages are standalone
- No scripts on frontend pages
- Optimized database queries
Can I use WPsigner on localhost?
Section titled “Can I use WPsigner on localhost?”Yes, for testing. However:
- Emails may not send (need SMTP)
- SSL recommended but optional locally
- TSA timestamps require internet access
- Some features need public URLs
What happens if I deactivate the plugin?
Section titled “What happens if I deactivate the plugin?”| Action | Data Preserved |
|---|---|
| Deactivate | ✅ Yes, all data kept |
| Reactivate | ✅ Returns to previous state |
| Delete plugin | ⚠️ Database tables remain (by design) |
Data is never automatically deleted for safety.
Signing Experience
Section titled “Signing Experience”How do signers sign?
Section titled “How do signers sign?”Signers have multiple options:
| Method | Description |
|---|---|
| Draw | Draw signature with mouse/finger/stylus |
| Type | Type name, select font style |
| Upload | Upload image of signature |
All methods are legally equivalent.
Do signers need an account?
Section titled “Do signers need an account?”No. Signers:
- Click the unique link in their email
- Review the document
- Sign using any method
- Done!
No registration, no login, no account needed.
Can signers access documents on mobile?
Section titled “Can signers access documents on mobile?”Yes. The signing experience is fully responsive:
- Works on smartphones
- Tablet-optimized
- Touch-friendly signature pad
- Pinch-to-zoom document viewing
What if a signer loses their link?
Section titled “What if a signer loses their link?”Options:
- Check email - Search for subject line
- Check spam - May be filtered
- Request resend - Contact document owner
- Owner resends - From document actions menu
Can signers download the signed document?
Section titled “Can signers download the signed document?”Yes. After completion:
- All signers receive email with signed document
- Download link in completion email
- Link remains active
Documents & Storage
Section titled “Documents & Storage”Is there a document size limit?
Section titled “Is there a document size limit?”| Limit Type | Default | Adjustable |
|---|---|---|
| File size | Server limit | Yes, in php.ini |
| Page count | No limit | N/A |
| Field count | No limit | N/A |
Large documents may process slower.
How long are documents stored?
Section titled “How long are documents stored?”Until you delete them. WPsigner doesn’t auto-delete.
Recommendations:
- Keep completed documents per your retention policy
- Archive to external storage as needed
- Delete when no longer required
Can I export/backup my documents?
Section titled “Can I export/backup my documents?”Yes, multiple methods:
| Method | How |
|---|---|
| Download individual | From document view |
| Bulk download | Select multiple, download |
| Server backup | Backup /wp-content/uploads/wpsigner/ |
| Database export | Standard WordPress backup includes data |
Can I integrate with cloud storage?
Section titled “Can I integrate with cloud storage?”Manual upload to:
- Google Drive
- Dropbox
- OneDrive
- Any cloud storage
Use Webhooks for automation.
Campaigns (Public Links)
Section titled “Campaigns (Public Links)”What’s the difference between documents and campaigns?
Section titled “What’s the difference between documents and campaigns?”| Documents | Campaigns |
|---|---|
| Send to specific people | Anyone with link can sign |
| Known recipients | Anonymous or known |
| One-time use links | Reusable link |
| Track individual signers | Track by campaign |
Who can access campaign links?
Section titled “Who can access campaign links?”Anyone with the link. Use campaigns for:
- Website forms
- QR codes
- Social media
- Mass distribution
Every new access creates a unique signing session.
Can I limit campaign responses?
Section titled “Can I limit campaign responses?”Yes, you can configure:
- Maximum submissions
- Expiration date
- Active/inactive status
Integrations
Section titled “Integrations”Can I integrate with my CRM?
Section titled “Can I integrate with my CRM?”Yes, through:
- REST API - Full programmatic access
- Webhooks - Event notifications
- Zapier (via webhooks) - No-code automation
Does WPsigner work with WooCommerce?
Section titled “Does WPsigner work with WooCommerce?”Manual integration via:
- Webhooks for order events
- API for document creation
- Custom development
Can I trigger signatures from forms?
Section titled “Can I trigger signatures from forms?”Yes, integrate with:
- Gravity Forms (via API/webhooks)
- WPForms (via API/webhooks)
- Contact Form 7 (via hooks)
- Any form plugin (via REST API)
Pricing & Licensing
Section titled “Pricing & Licensing”How is WPsigner licensed?
Section titled “How is WPsigner licensed?”WPsigner uses a per-site license:
- One license = one WordPress installation
- Development/staging sites typically free
- Volume discounts available
Are there document limits?
Section titled “Are there document limits?”License determines:
- Features available
- Support level
- Update access
No per-document fees or usage limits.
What’s included in support?
Section titled “What’s included in support?”Support includes:
- Email assistance
- Bug fixes
- Compatibility updates
- Documentation access
Getting Started
Section titled “Getting Started”How do I get started?
Section titled “How do I get started?”- Install the plugin
- Configure settings
- Create your first document
- Send for signature!
Is there a demo?
Section titled “Is there a demo?”Visit wpsigner.com for:
- Live demos
- Video tutorials
- Feature previews
Where can I get help?
Section titled “Where can I get help?”| Resource | For |
|---|---|
| Documentation | Self-help guides |
| Troubleshooting | Common issues |
| Contact Support | Direct assistance |
More Questions?
Section titled “More Questions?”Can’t find your answer?
- Check Troubleshooting
- Contact support
- Ask in the community