Support

Having trouble with WPsigner? This section covers the most common issues and questions. If you can’t find what you’re looking for here, reach out to the support team directly.

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Support Resources

Resource	Description
Troubleshooting	Step-by-step solutions for installation issues, email delivery problems, signing errors, and integration failures
FAQ	Answers to frequently asked questions about licensing, features, compatibility, and security

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Common Issues

Installation & Activation

• Plugin won’t activate → Check PHP version (7.4+ required) and missing extensions
• Setup wizard errors → Verify openssl and gd/imagick extensions are enabled
• Database errors → Ensure MySQL 5.7+ and CREATE TABLE permissions

Email Delivery

• Signers not receiving emails → Check SMTP configuration or install a mail plugin (WP Mail SMTP, FluentSMTP)
• Emails going to spam → Configure SPF, DKIM, and DMARC records for your domain

Signing Page

• PDF not loading → Check server memory limit (256MB+ recommended)
• Signature not saving → Verify JavaScript errors in the browser console
• Mobile display issues → Clear browser cache and ensure responsive mode is active

For detailed solutions, see the Troubleshooting Guide.

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Contact Support

If the documentation doesn’t resolve your issue:

• Support Portal: wpsigner.com/contact
• Response Time: Typically within 24 hours on business days

When contacting support, include:

1. Your WPsigner version (found in WPsigner → Settings → General)
2. Your WordPress and PHP versions
3. A description of the issue and steps to reproduce it
4. Any error messages from wp-content/debug.log

Tip

Enable debug logging before contacting support — it helps resolve issues faster:

// In wp-config.php
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

Then check wp-content/debug.log for entries starting with [WPsigner].